Privacy Policy

At Penkrafts, we value your trust and are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy outlines how Penkrafts ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit, create an account, or make a purchase on penkrafts.in or penkrafts.com. It also explains your privacy rights and the choices available to you regarding your personal data.

By accessing our website, creating an account, or purchasing our products and services, you agree to the practices and terms described in this Privacy Policy.

1. About This Privacy Policy

This Privacy Policy applies to personal information collected by Penkrafts through:

• The Penkrafts website (penkrafts.in / penkrafts.com)
• Customer account registration and management
• Product purchases, checkout, and order processing
• Corporate, custom branding, and bulk-order inquiries
• Customer support interactions, contact forms, and email inquiries
• Marketing and promotional communications
• Cookies, web beacons, and automated tracking technologies

2. Information We Collect

We collect only the personal information reasonably required to fulfill your orders, provide our services, and improve your shopping experience.

Information you provide to us

• Account creation: name, email address, and account password, or profile details when you sign in with Google or Facebook. (Passwords are encrypted and stored securely.)
• Order processing & delivery: name, email address, mobile number, billing address, shipping address, order details, payment status, and GST details (where applicable).
• Corporate & bulk orders: company name, contact person, business email, business phone, GST details, logo/artwork files, customization specifications, and delivery requirements.

Information collected automatically

When you visit or navigate penkrafts.in or penkrafts.com, our servers and tracking tools automatically log certain technical data, including:

• IP address and device/browser type
• Operating system and approximate geographic location
• Pages visited, time spent, and site interaction history
• Data collected via cookies, web beacons, and similar tracking technologies (see Section 6)

Payment information

We do not collect or store sensitive financial details, such as credit/debit card numbers, CVVs, net banking credentials, or UPI PINs. All payment transactions are processed through secure, PCI-DSS compliant payment gateway partners.

3. How We Use Your Information

We use your personal information solely for legitimate business purposes, including:

Order processing & fulfillment

• To create, verify, and manage your user account.
• To process, confirm, and fulfill your orders for products and customization services.
• To arrange shipping, delivery, and provide tracking updates.
• To manage corporate gifting, bulk orders, and custom logo/branding requirements.

Customer support & communication

• To respond to your inquiries, order updates, and support requests.
• To handle returns, replacements, refunds, and order cancellations.
• To send essential transactional messages (invoices, shipping alerts, and account notices).

Business improvement & operations

• To improve website usability, product offerings, and shopping experience.
• To analyze traffic, user trends, and site performance.

Security & legal compliance

• To protect our website, users, and business against fraud, unauthorized transactions, and misuse.
• To comply with applicable statutory, legal, tax (GST), and accounting requirements.

4. Marketing & Promotional Communication

If you opt in to receive promotional communications from Penkrafts, we may contact you via email, SMS, or WhatsApp regarding new product launches, seasonal sales, exclusive offers, corporate gifting solutions, brand news, and events.

You can opt out at any time by clicking the unsubscribe link in a marketing email, or by contacting support@penkrafts.com. Opting out of marketing does not affect transactional messages about your orders, payments, shipping, invoices, or account.

5. Payments

Payments on Penkrafts are processed through secure third-party payment gateways, such as Razorpay. We do not store or capture sensitive financial information on our servers. Transaction details are handled by the payment provider in line with industry security standards.

6. Cookies & Similar Technologies

Penkrafts uses cookies, web beacons, and similar tracking technologies to enhance browsing, analyze traffic, and deliver personalized content.

• Essential cookies: cart, secure checkout, and signed-in sessions.
• Performance & analytics: how visitors use the site (for example via Google Analytics) so we can improve usability.
• Functional cookies: remember preferences such as language or region.
• Marketing & advertising: help us and partners (such as Meta/Google) measure campaigns and show relevant offers.

Most browsers accept cookies by default. You can decline or clear cookies in your browser settings. Disabling essential cookies may affect checkout and other features.

7. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share relevant data with trusted providers who help us operate the business, including:

• Payment gateways (for example Razorpay) to process transactions.
• Logistics partners (for example Delhivery, Ekart, and Xpressbees) to deliver orders.
• Hosting and technology providers for website infrastructure and storage.
• Analytics and marketing partners, where you have opted in.
• Professional advisers and legal authorities when required by law or to protect our rights and user safety.

We share only the minimum information necessary. Providers are required to keep data confidential and apply appropriate security measures.

8. Corporate Branding & Customization

If you provide a company logo, artwork, name, message, or other customization information, we use it only to fulfill your order. You are responsible for having the rights to any logo, trademark, or content you submit.

9. Data Security

We implement technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure, including SSL/TLS encryption, PCI-DSS compliant payment processing, and need-to-know access controls. No internet transmission is 100% secure. Keep your password confidential and notify us at support@penkrafts.com if you suspect unauthorized account activity.

10. Data Retention

• Account information is kept while your account is active or as needed to provide services. You may request deletion at any time.
• Transaction and tax records are retained for the period required under Indian tax and financial laws (typically up to 7–8 years).
• Support and dispute records are kept for a reasonable period to resolve inquiries, returns, and fraud prevention.

When data is no longer required, we securely delete or anonymize it.

11. Your Choices & Privacy Rights

• Right to access a copy of the personal information we hold about you.
• Right to correction of inaccurate or outdated information.
• Right to erasure, subject to legal retention requirements such as GST records.
• Right to withdraw consent where processing is based solely on consent.
• Right to opt out of marketing emails, SMS, or WhatsApp.
• Right to raise privacy concerns with our grievance desk.

To submit a privacy request or ask for data deletion, write to penkrafts.official@gmail.com. We will take reasonable steps to verify your identity and aim to respond within 30 days.

12. Account Security & Responsibilities

Keep contact details, delivery addresses, and GST information accurate. Do not share your password. If you suspect unauthorized access, notify us immediately at support@penkrafts.com.

13. Third-Party Websites & External Links

Our site may link to payment gateways, courier tracking, social media, or partner tools. Once you leave our domain, those platforms’ policies apply. Penkrafts is not responsible for third-party content or data practices.

14. Children's Privacy

We do not knowingly collect personal information from children without parent or guardian consent. Minors may browse or purchase only under adult supervision. If we learn we have collected a child’s data without authorization, we will delete it.

15. Changes to This Privacy Policy

We may update this policy to reflect operational, technical, or legal changes. Revisions will be posted here with a new last-updated date. Continued use of the website after changes means you accept the updated policy.

16. Contact Us & Grievance Redressal

• Brand: Penkrafts
• Websites: penkrafts.in | penkrafts.com
• Customer support: support@penkrafts.com
• Phone / WhatsApp: +91-9953638301
• Address: Block A, 93, Shakarpur Khas, Vikas Marg, New Delhi 110092, India
• Hours: Monday – Friday, 11:00 AM – 7:00 PM IST

Grievance Officer (Data Protection)

Attn: Grievance Officer / Privacy Team · himanshutomar@penkrafts.com (subject: Privacy Grievance). We aim to acknowledge formal privacy concerns within 48 hours and resolve them within 30 days.