Returns, Refunds & Cancellations

This page explains how returns, replacements, refunds, and cancellations work for orders placed on penkrafts.in and penkrafts.com.

Return window

Standard eligible products can generally be returned or replaced within 7 days of delivery, subject to inspection. Please keep original packaging where possible.

Personalized & customized goods

Custom-engraved, personalized, or logo-branded products are non-returnable unless they are defective or damaged upon delivery.

Damaged or missing items

If an item arrives damaged, defective, or missing, notify us within 7 days of delivery at support@penkrafts.com with your order number and photos or an unboxing video. If the outer carton is torn, wet, or tampered with, photograph it before opening.

Cancellations

You may request cancellation before dispatch. Once custom production or engraving has started, modifications or cancellations cannot be accommodated.

Refunds

Approved refunds are issued to the original payment method. If a product becomes unavailable after an order is placed, we may cancel that order and issue a full refund.

How to start a return

Email support@penkrafts.com or WhatsApp +91-9953638301 with your order number. Business hours: Monday – Friday, 11:00 AM – 7:00 PM IST.