Shipping & Delivery Policy

At Penkrafts, we aim to make every order experience smooth, reliable, and transparent. This policy explains how we process, dispatch, track, and deliver orders.

1. Shipping Coverage

Penkrafts currently offers delivery across India, subject to courier serviceability at the PIN code. Availability is checked by location, product type, and logistics coverage. Some remote or restricted locations may have limited options.

2. Order Processing Timelines

Orders are processed after successful payment confirmation.

• Standard products: non-customized inventory is processed and prepared for dispatch within 1–3 business days.
• Customized & personalized products: logo printing, laser engraving, name personalization, monograms, corporate branding, or bulk quantities need extra production time. The estimated timeline is shared on order placement or after design-proof approval.
• Processing days: Monday to Friday, excluding national and public holidays.

3. Estimated Delivery Timelines

Once dispatched, estimated delivery across India is:

• Metro & major cities: 2–5 business days
• Tier-2 & tier-3 towns: 3–7 business days
• Remote / special service areas: 5–10 business days

These are estimates from our logistics partners, not guaranteed dates. Times may vary with destination, weather, holidays, or operational delays.

4. Shipping Charges

Applicable shipping fees are calculated and shown at checkout before payment. Depending on offers, product category, or cart value, we may offer free shipping, a flat rate, or location-based charges.

5. Order Confirmation & Communication

You will receive confirmation via email, SMS, or WhatsApp with your order number, item summary, address, and payment status. Please check shipping details immediately and report errors to support@penkrafts.com before dispatch.

6. Dispatch & Order Tracking

When your shipment leaves our facility, a tracking number (AWB / LRN) and link are shared by email/SMS. Tracking with Delhivery or other partners may take up to 24 hours to activate after handover.

7. Delivery Attempts & Failed Deliveries

Courier partners typically make up to 3 delivery attempts. Delivery may fail if the recipient is unavailable, the address is incorrect, or delivery is refused. If a package is returned to origin (RTO) for these reasons, extra shipping charges may apply for re-dispatch.

8. Incorrect Shipping Information

Customers must provide complete and accurate details (name, mobile, house/street, city, state, PIN). Penkrafts is not liable for delays caused by incorrect details. Address updates can only be made before dispatch.

9. Delayed Shipments

Delays may occur due to weather, strikes, courier congestion, or restrictions. While we are not directly liable for third-party transit delays, our support team will help you track and resolve delayed shipments.

10. Damaged, Tampered, or Missing Shipments

• If the outer box arrives damaged, torn, wet, or tampered, photograph or video the exterior before accepting or opening it.
• We strongly recommend a continuous, unedited unboxing video for high-value, fragile, or customized orders.
• If an item is damaged, defective, or missing, notify us within 7 days of delivery at support@penkrafts.com with your order number and supporting photos/videos.

11. Corporate & Bulk Deliveries

Bulk orders with engraving, gift packaging, or assembly may follow custom production schedules. Partial dispatches and bulk shipments will be set out in your quotation or invoice.

12. Split Shipments

Orders mixing in-stock and custom items may ship in separate packages. Individual tracking links will be provided.

13. Cash on Delivery (COD)

Where COD is available, it applies only to eligible PIN codes, product categories, and order limits. We may disable COD for specific locations or accounts.

14. International Shipping

Penkrafts primarily ships within India. If an international order is arranged on request, customs duties, import taxes, clearance charges, and international shipping rates are the customer’s responsibility.

15. Fraud Awareness & Courier Safety

Track packages only via official links from Penkrafts or the assigned carrier (for example Delhivery, Ekart, or Xpressbees). We will never ask you to pay extra delivery fees via personal UPI links or messaging apps to release a shipment.

16. Contact Us

• Brand: Penkrafts
• Websites: penkrafts.in | penkrafts.com
• Email: support@penkrafts.com
• Phone / WhatsApp: +91-9953638301
• Address: Block A, 93, Shakarpur Khas, Vikas Marg, New Delhi 110092, India
• Hours: Monday – Friday, 11:00 AM – 7:00 PM IST